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OUR PRODUCTS

Terms & Conditions of Sale

LEGAL CLAIM NOTICE.
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY USING OUR SERVICES YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW.

Frontline, Frontline Printing, FRONTLINE STATIONERY and Harlow Print are trading names of FRONTLINE STATIONERY Ltd.

Goods means the articles, things or services described in the contract between FRONTLINE STATIONERY Ltd and the purchaser. All goods shall be paid for at the time of order for new customers/young businesses. No goods shall be dispatched or collection allowed until paid for in full. For account customers all good remain the property of FRONTLINE STATIONERY until paid for in full.

By their nature the goods do not have a redeemable value and no refunds or credits for goods correctly supplied can be offered. Any shortcomings or defects in goods supplied must be notified to FRONTLINE STATIONERY Ltd within 7 days of delivery. Such goods must be returned to FRONTLINE STATIONERY Ltd for inspection. If we verify that we have made an error in terms of quality of the goods supplied, we will re-print the goods on return of the faulty items.

All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate, were applicable.

Nothing herein shall impose any liability upon FRONTLINE STATIONERY Ltd in respect of any effect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.

Frontline Stationery shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.

The liability of FRONTLINE STATIONERY to the purchaser of any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.

If the purchaser shall be in breach of any of their obligations under the contract FRONTLINE STATIONERY may (without prejudice to FRONTLINE STATIONERY's rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.

No statement, description, information or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any employee of FRONTLINE STATIONERY Ltd shall be construed to enlarge, vary or override in any way these conditions.

All material contained in any catalogue, price list, advertisement or similar communication is protected under copyright (c) of FRONTLINE STATIONERY Ltd. All rights are reserved worldwide. It is strictly prohibited
to redistribute, copy or republish any of the material contained in these resources.

COPYRIGHTS AND TRADEMARKS
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed by FRONTLINE STATIONERY Ltd. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work.

CONTENT
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the customer. This means that you are entirely responsible for all permission and laws relating to the printing of any item both in the country of origin and intended countries or regions of distribution.

INCLUDED DESIGN
Where FRONTLINE STATIONERY Ltd have provided design, you are only entitled to use this design for items printed by Frontline Stationery Ltd. Low resolution (72 dpi) proofing files are provided only for you to check your job, they may not be copied or used in any other way. Higher resolution files may be purchased for other uses and are priced as follows:- £10 per side, per page or per panel this will automatically include any images and logos used in your job.

CUSTOMER SUPPLIED ARTWORK & COLOURS
All artwork or designs and images must be provided in CMYK format. FRONTLINE STATIONERY is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes. If you require us to match colours to a previous job then you must supply a hard copy at the time of ordering.

All artwork, designs and images must be provided in minimum of 300 DPI. FRONTLINE STATIONERY is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. If you are concerned about your artwork you should order a printed proof.

COLOUR PROOFING & MATCHING
Application of lamination may effect or change the appearance of the printed colours. FRONTLINE STATIONERY is not liable for the final colour appearance of a laminated product/s.


ORDER APPROVAL
The customer is fully responsible for final proof and layout approval prior to the printing process. FRONTLINE STATIONERY is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling Errors
Punctuation Errors
Grammar Errors
Graphics Orientation or Placement
Incorrect Fonts Usage

INDEMNITY
You agree to indemnify and hold FRONTLINE STATIONERY and its subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of any item we produce under your instruction.

ORDER CANCELLATION
If you cancel you order it is likely that we will have already incurred some costs which will be chargeable to you. Our Customer Service Team will be able to tell at which stage your order is at and advise of any charges that have occurred so far.

Due to speed of turnaround offered/expected cost can be incurred almost immediately from the point you sign off your order

DELIVERY DELAYS
FRONTLINE STATIONERY is in no way responsible for any delays and delivery errors. FRONTLINE STATIONERY will make every effort to rectify the situation wherever possible.

DELIVERY ERRORS, DAMAGE & WHOLE LOSS
Lost or damaged claims can only be filed for goods over £25.00 in value and can only be done after 30 days from despatch. FRONTLINE STATIONERY is not responsible for 3rd party errors, omissions or damaged consignments.

QUANTITY
Each ordered product is usually shipped with a few extra pieces free of charge. Seldom order shipments may have slightly fewer pieces than ordered. Printing trade standards allow for underages or overages of up to 3%. Therefore, if exact quantity is needed then we suggest that you order 3% over the quantity needed.

WRONG ADDRESS INFORMATION
When a package is not delivered due to an error made by the customer in submitting the wrong delivery address, Frontline Stationery will re-send the package with corrected address and charge for additional delivery costs.


LOWEST PRICE GUARANTEE*
We will beat any written
quote by 10% or give
you a £50 Argos voucher.
(See Terms & Conditions)

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FAST TURNAROUND
We have invested heavily in state-of-the-art printing technology to ensure a
speedy service!

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FREE DELIVERY
Free delivery to one
UK address
(except Highlands & Islands)

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FREE SAMPLE PACK
Let us show you the quality
of our printing with a
free sample pack of recent
work we have produced.
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© Frontline Stationery Ltd. 3 Maple River Industrial Estate, River Way, Harlow, CM20 2DP Registered in England & Wales No 05347539